Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Pretty Petals Arrangements makes every effort to deliver orders safely and on time. When placing an order, please consider the delivery location, road conditions, traffic, time of day, and accessibility of the address, as these factors may affect delivery times.

Customers are responsible for providing a complete and accurate delivery address and any necessary access information.

If no one is available to receive the order, we will attempt to contact the recipient. Depending on the situation, we may arrange another delivery attempt, leave the arrangement in a safe location, or return it to our shop. Additional delivery fees may apply for redelivery, depending on the distance and circumstances.

Certain locations may be inaccessible due to traffic, road conditions, construction, or safety concerns. In these situations, we will work with the customer or recipient to determine the best available option.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.